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Residential Services |
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 Treat and respect the customer the way you would like to be treated and respected. Find a way to cater to your customer and that customer will be a happy one. If that customer knows that the company is sending out two skilled and experienced technicians, that customer should be more optimistic about the jobs results. Give every customer the opportunity to call back and help clean difficult stains in a room that has already been cleaned regardless of what caused the spot. Put in writing a guarantee that enabled
the customer to call back should they feel reason, and have 2 technicians come back at no cost. How about a company that called every customer within 72 hrs of the completion of the job to make sure of customer satisfaction. That company exists and its name is
Flag Carpet. Flag Carpet is an employee based company that is in business since 1985. When scheduling an appointment as a homeowner, one should expect. A. 2 experienced technicians in uniform B. Moving and replacing furniture C. Pre-spot and pre-treat soiled areas D. On time service (arrival time within 3 hour time period) E. 3 procedures to choose from; 1. Host dry cleaning 2. Steam cleaning (truck mount or portable) 3. Double process . |